Diary of a Wolfeman

Just LOLcat.

Enter the ICHC online Poker Cats Contest!

After much practice, I must report that the Ratboy has finally gotten his driver’s license. Be on the lookout for a white 1993 Toyota Corolla ;)

Funnily enough, he got the same score on his test as I did way back when, and for similar reasons – but those reasons have different causes. I was in a 1974 Dodge Dart Swinger Special, a 3000 pound car with no power steering that handled like a pregnant whale. Ratty’s car, on the other hand, has a slippy clutch. In either case, we firmly blame technical difficulties, not driver error.

A new client was sold a block of 5 static IP addresses for their business by Qwest.

I was dispatched to the client to set up their firewall to make use of these.

Pretty straightforward so far, right? Little do you know.

So I call up Qwest support, because the DSL modem is currently configured to offer DHCP and NAT translation, which is not the end result we want – we need it to just act as a gateway. Strangely enough, I get Bill on the line, who actually used to live around here. (No idea where he is now, he never said.) He promptly tells me that while he understands what I want and has a vague idea of how it is done, it isn’t actually supported by Qwest to do so.

Uhm, excuse me? you mean to tell me that while your company has sold me this product, they don’t really support it, and you have no official instructions on how to configure the modem to make it work?

“Uhm, yeah.” Sez Bill.

Oi.

Being the nice guy he is, however, Bill does his best to help me get things going. I’m pretty sure that at some point he did not actually understand what I was aiming for, but we plowed on nonetheless trying a number of different combinations of settings. During the course of this, Bill let’s me know that one of his supervisors wandered by a few minutes previously and commented that “we don’t really support that”, intimated that it shouldn’t take that long to do, and then wandered off.

“What? Bill, go lasso that man and get his ass onna phone. If he knows how to do it, why the hell are the two of us floundering around with this crap? Track him down!”

It takes a few minutes, but Bill does manage to convince him to get on the phone. And guess what – 10 minutes later, we’re up and running.

Total time on the phone: 2 hours, 15 minutes. Time actually needed for the whole call: 15 minutes, had Bill had proper documentation for this config.

Bill, thanks for being a sport – sorry I killed your stats for the day.

For the rest of us, here’s what you do:

HOWTO configure a Qwest DSL modem for static IP range

2008 Dodge Challenger SRT

Please, Mommy? Pretty please??
Pardon me while I go get my drool bucket.